FAQ – Frequently Asked Questions
At Frooition, we specialize in custom eCommerce design and services that help online businesses succeed. Whether you’re selling on platforms like eBay, Amazon, or your own website on Shopify & BigCommerce, we offer tailored solutions to enhance your brand’s online presence and improve your customer’s experience.
This FAQ section is designed to answer some of the most common questions we receive about our services, pricing, and the design process. Whether you’re just getting started or looking to upgrade your existing store, you’ll find helpful information to guide you. If your question isn’t answered here, feel free to contact our support team for more assistance.
Frooition eBay Listing Templates – FAQ
Frooition provides custom eBay store and listing templates to enhance branding, improve navigation, and optimize your eBay presence with responsive, eBay-compliant designs.
Yes, all designs are fully responsive, ensuring optimal performance on mobile devices. They also work seamlessly with the eBay app too!
Frooition offers customizable design packages tailored to meet your specific needs and preferences. Everything is custom designed to your requirements. We don’t use pre-designed templates.
Absolutely, all designs are compliant with eBay’s latest policies and standards. We are an eBay Gold Partner and Certified eBay Developer, part of the eBay Developers Council.
Trust by eBay but also 5,000+ online businesses worldwide.
Yes, Frooition provides ongoing support and design updates for all packages they deliver. We have a dedicated in house support team who are 24/7, 365 days a year. We have in depth guides, walkthroughs, and video demos (see our knowledge base).
We’re only a live chat, call, email, or online meeting away!
Yes, Frooition’s professional eBay templates help improve conversion rates through better user experience, optimized mobile compatibility, and built-in cross-promotion features, leading to increased visibility and sales.
On Average a Frooition client sees a 30% uplift in sales. Some see 200%+, some see 10-15% increase. But the average eBay sales increase across out 5,000+ clients is 30%.
Yes, Frooition includes eBay bulk revision tools to simplify managing large inventories and listings, saving you time. Allowing you to update listings in bulk and at speed. Saving you time.
Yes, Frooition designs allow video galleries, helping showcase your products more effectively.
Frooition works with sellers in all industries, including electronics, fashion, home goods, and more. See our portfolio for some of our recent eBay client work.
Frooition customizes your eBay store and eBay listings with professional templates that align with your brand identity, improving recognition and trust with potential buyers. Helping you stand out from the competition, increase traffic, retaining customers better, and increasing sales and conversion rates.
Yes, Frooition designs feature built-in cross-promotion tools, allowing you to highlight related or complementary products within your listings. This helps retain eBay buyer and encourage multiple purchases from you, helping increase average order values.
Timelines vary based on your package and customization needs, but Frooition aims to deliver quickly while ensuring quality.
Yes, Frooition templates are optimized for mobile and SEO, improving your search visibility on eBay and other platforms. There are also tools within the Frooition eBay software which allows for full eBay listing optimization.
Frooition eBay Listing Tool – FAQ
Yes, you can manage design elements by easily altering design components, syncing live categories directly to your listings, and updating seller information tabs. Additionally, our eBay listing tool allows you to set rules for using multiple templates and create cross-selling rules to enhance the visual appeal and functionality of your listings.
Our eBay listing tool provides optimisation reports which offer insights and recommendations on how to improve eBay listing performance. These strategies may include advice on best practices for SEO, image optimisation, items specifics, item aspects, and effective use of cross-promotion and dynamic pricing rules to boost visibility and sales
Frooition’s eBay listing tool can increase your eBay listings’ views through several key features designed to optimise and enhance your listings:
- Professional Design Management: By allowing users to easily alter design elements and update seller information tabs, Frooition helps create attractive and informative listings that can draw more attention from potential buyers. Well-designed listings are more likely to stand out and engage users, increasing views.
- Cross Promotion Rules: By creating cross-selling rules, you can promote related products within your listings, encouraging visitors to view more of your inventory, which translates into increased views from interested shoppers.
- Optimisation Reports: These reports can provide insights into how your listings are performing and suggest changes to improve visibility and attractiveness, potentially leading to more views.
Frooition offers several automation features including the ability to bulk import products via CSV files, apply design templates to live listings in bulk, and generate eBay optimization and Item Specifics Reports. It also provides capabilities to import products from various sources and set dynamic cross-promotion rules to automate and optimise the listing process.
Yes, Frooition allows you to apply design templates to multiple live listings simultaneously via our Auto Apply tool. This feature enables you to efficiently update and enhance the appearance of your listings in bulk, ensuring a consistent and professional look across your entire eBay inventory.
Frooition has a dedicated in house support team – who are 24/7 – 365.
Frooition provides enterprise-level hosting technology with a 99.999% uptime guarantee. It uses multi-location edge servers to ensure fast and reliable access, automatic instant backups to secure data, and offers unlimited bandwidth to handle high traffic volumes without restrictions.
We also have an in-depth knowledge base with guides and video demos here.
Yes, a free trial is available for the Frooition Boost eBay Software Suite. This trial allows users to test and explore the full range of features offered by the software, helping them to determine its suitability for their eBay selling needs. Information on how to sign up for the trial is available here.
Frooition includes image hosting as part of its services, allowing users to store and manage images directly through the platform. This feature simplifies the process of adding visuals to listings and ensures that images are compliant and optimised for eBay.
eBay Advertising – FAQ
No, not all eBay sellers are automatically eligible for eBay Promoted Listings Advanced. To be eligible, sellers must meet specific criteria:
- eBay Store Subscription: Sellers need to have an active eBay Store subscription. Non-store sellers are typically not eligible.
- Seller Performance Standards: Sellers should maintain good performance standards. Accounts that do not meet eBay’s minimum performance requirements (e.g., those with a high defect rate or many unresolved cases) may not be eligible.
- Policy Compliance: Sellers must be in good standing with eBay’s policies, including payment of all eBay fees and adherence to eBay’s selling guidelines.
- Listings: Only certain categories of items may be eligible for promotion, and the items themselves need to be listed in eligible categories.
If you meet these criteria, you can use eBay Promoted Listings Advanced, which allows you to run campaigns based on keyword targeting using a cost-per-click (CPC) model.
Promoted Listings Advanced gives you the high visibility you want and the control you need to increase sales on eBay.
Advanced campaigns currently let you bid for the top slot in search with control over your daily budget, keyword selection, and how much you are willing to pay for each click that your ad accrues.
For sellers looking to gain more insight into performance metrics, Promoted Listings Advanced also provides listing-level and keyword-level reporting to help you monitor your performance.
eBay Promoted Listings Advanced supports specific types of listings, and not all categories or items are eligible. Here are the main requirements for listings that can participate in Promoted Listings Advanced:
- Fixed-Price Listings: Only fixed-price listings are eligible for Promoted Listings Advanced. Auction-style listings are not supported.
- Eligible Categories: Listings must fall under eligible eBay categories. While many categories are supported, certain restricted categories (like real estate, vehicles, or some business and industrial items) may not qualify for promotion.
- Buy Box: To promote an item, it must be in the Buy Box position. The Buy Box is the default listing shown when buyers view the search results, and you must be the main seller for the item in the Buy Box to promote it.
- In Stock and Active Listings: The item must be in stock and actively listed. Inactive or out-of-stock listings cannot be promoted.
- Compliant Listings: Listings need to comply with eBay’s policies, including its guidelines for product images, descriptions, and pricing.
- Store Subscription: Sellers must have an active eBay Store subscription to use the advanced promotion tools.
In summary, fixed-price listings in most categories are eligible, provided the item is in stock and compliant with eBay’s guidelines, and the seller has a store subscription.
Both variations of Promoted Listings help your items stand out among billions of listings across the eBay network and be seen by millions of active buyers when they’re browsing and searching for what you’re selling, increasing the likelihood of a sale.
No. Each time a buyer searches for a product, our algorithm will determine which listing is shown in the top slot using a variety of factors, including keyword relevancy, bid amount, available budget, and listing quality
Your ad will only be displayed when a buyer searches for a keyword that you’re bidding on and that you win the auction for.
Simply bidding on a keyword does not guarantee that your listing will appear. To increase the likelihood that your ad will win the auction, you should promote quality listings and set competitive keyword bids.
Keywords are currently targeted using exact match with variants.
When buyers search for items using the exact keywords you’ve selected, your ads will be considered for display via Promoted Listings Advanced. Exact match with variants could allow for slight variations like singulars/plurals, upper/lower case, common misspellings and some abbreviations.
No, the listings will look the same and both feature the “Sponsored” badge regardless of the ad campaign they are in.
Yes. There is a $1.00 minimum and a $1,000,000.00 maximum daily budget.
Keywords are currently targeted using exact match with variants. When buyers search for items using the keywords you’ve selected, your ads will be considered for placement with Promoted Listings Advanced.
Exact match allows for slight variations like synonyms, misspellings, capitalization, and abbreviations. For example:
One of your keywords is Men’s basketball shoes
Your ad may appear for:
- Man’s basket ball shoes
- men’s basketball sneakers
- Mens Basketball Shoes
Your ad will not appear for:
- Men’s basketball sneakers and clothing
- Popular sneakers for basketball players
eBay’s new CPC advertising model (Promoted Listings Advanced) is only available through select eBay Gold Partners such as Frooition.
Sellers can sign up for a free 30 day trial at Frooition.com
Advertising on ebay, also known as promoted listings, is really simple. Using the Frooition software makes it much easier to manage and start advertising on eBay.
- Decide if you want to use a Pay Per Sale (Promoted listings standard) or Pay Per Click model (Promoted listings Advanced)
- Promoted Listings Standard
- Select the items you want to promote
- Agree a percentage cost per sale
- Start your campaign
- EBay takes care of all the keywords
- Promoted Listings Advanced
- Set a maximum daily spend
- Select the items you want to promote
- Set costs per click from $0.20/£0.20
- Choose your keywords for your AdGroup (eBay provide suggestions)
- Start your campaign
- Review your search terms and add negative keywords to improve your campaign effectiveness
Yes, in addition to the standard listing fee’s there are additional fees for Promoting listings.
Depending upon the methodology you choose depends how you are charged.
For Promoted Listings Standard you agree a percentage of the sale price and only pay this percentage when an item sells. The percentages charged depend on the amount of competition but sellers are always in control of the final percentage. The percentage is typically between 10% – 15% of the product price.
For Promoted Listings Advanced you agree a cost per click and you pay up to this amount for every click regardless of whether the item sells. The fee can be as low as $0.20 / £0.20 per click.
eBay Auto Parts – FAQ
The eBay Catalog for Motors allows sellers to list auto parts using ePID (eBay Product Identifier) and MPN (Manufacturer Part Number). This feature utilises eBay’s Product Based Shopping Experience, automatically fills in listing information if the item is in the catalog, and can enhance search ranking for the listings.
Parts Compatibility significantly streamlines the process for eBay auto part sellers by allowing them to specify which vehicle models and trims their parts fit. This feature is particularly crucial because it directly addresses one of the common challenges in selling auto parts online: ensuring buyers can find exactly what fits their vehicle.
By enabling sellers to list all compatible vehicles with a single click, this tool not only saves time but also enhances the buyer’s shopping experience. Shoppers can confidently purchase parts knowing they match their vehicle’s specifications, which in turn reduces the likelihood of returns due to compatibility issues. This improvement in customer satisfaction can lead to better seller feedback, higher ratings and potentially more sales.
eBay Parts Diagram allows buyers to search for auto parts using detailed diagrams, ensuring they find the accurate parts without needing the specific part number. This tool uses manufacturer part numbers in searches, enhancing the buying experience and increasing seller visibility. This feature is currently only available in the USA.
Classified listings on eBay for cars allow sellers to post ads for their vehicles, which function similarly to traditional classified ads. These ads are a great option for high-value items such as cars as they incur a single listing fee, unlike auction or ‘Buy it Now’ listings that may involve additional fees based on the sale price.
In an eBay classified ad, sellers can include extensive design elements and dynamic links, enhancing the presentation and attractiveness of the listing. One of the significant benefits of using classified listings through software from Frooition is the ability to pay to advertise contact details. This feature is particularly useful as it allows potential buyers to directly contact the seller, facilitating discussions about the car, and potentially speeding up the sale process.
eBay Bulk Revision – FAQ
Frooition’s Bulk Revision tool allows eBay sellers to update thousands of listings quickly and easily, saving time, money and effort.
You can modify templates, descriptions, pricing, shipping options, item specifics, and parts compatibility across multiple listings in bulk.
Yes, advanced filtering by categories, listing type, design status, and eBay site is available.
Revisions are up to 8x faster with multi-threaded processing and background queuing.
eBay Cross Selling by Frooition – FAQ
Frooition’s Mobile eBay Design creates mobile-responsive eBay templates optimized for readability, fast loading, and seamless user experiences across mobile browsers and the eBay app.
Yes, all templates are fully Active Content Compliant, ensuring they work flawlessly on eBay, the eBay App, and across all devices and screensizes.
No, designs are automatically applied to your existing listings without extra work.
eBay App & Mobile Listing Templates – FAQ
Frooition’s eBay Cross Selling tool dynamically promotes and upsells related products within each eBay listing, increasing visibility and driving more sales.
The software automatically updates listings to promote related items, based on custom rules set by the seller, such as product category or price range.
Yes, Frooition’s cross selling sections are fully mobile-optimized.
Yes, sellers have full control over what products are promoted. See this guide.
Frooition – FAQ
Frooition specializes in Marketplace and eCommerce design and branding solutions, including custom eBay listing templates, eCommerce store design for Shopify websites and BigCommerce websites, Amazon storefronts, and professional eBay store designs. Our services are tailored to enhance user experience, increase sales, and improve the visual identity of your online store.
Frooition’s eBay templates are designed to increase your listings’ visibility, enhance buyer trust, and improve conversion rates. Our templates are fully mobile responsive, SEO-friendly, and compliant with eBay’s active content policy, making them an ideal solution for sellers looking to boost their eBay sales. On average a Frooition client increases sales by 30% or more!
Yes! All of our eBay templates are fully mobile-responsive and work seamlessly across all devices, all screen sizes, and also the eBay app. This ensures that your listings look great and are easy to navigate on any device, helping you reach a wider audience of mobile shoppers.
Absolutely. Our eBay templates are SEO optimized, ensuring that your listings are easy to find by search engines like Google and within eBay’s own search algorithm, Cassini. This helps increase organic traffic to your listings, leading to more sales opportunities.
Yes, our eBay templates are designed to stay compliant with eBay’s active content and policy changes. We keep up with all of eBay’s updates to ensure that your listings remain up-to-date and in line with the platform’s guidelines. As an eBay gold partner we always ensure our eBay clients are eBay compatible and eBay compliant.
Yes, in addition to custom eBay templates, we also provide design services for other eCommerce platforms like Shopify, BigCommerce, and Amazon. Our team can help create a cohesive brand experience across multiple online marketplaces.
Yes, Frooition provides ongoing support to ensure your eBay templates and designs continue to perform optimally. Whether you need technical assistance or updates to your template, our support team is here to help.
Getting started is easy! Simply contact us through our website or request a free consultation to discuss your eBay design needs. Our team will guide you through the process and help you choose the best solution for your online business.
Yes, we pride ourselves on customer satisfaction. Frooition offers a satisfaction guarantee to ensure you are happy with your custom eBay design or eCommerce store solution.
