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eBay has sent an email to US sellers informing them that they will be automatically migrated to the online marketplace’s International Shipping Program before the summer. As well as opening up potentially lucrative new overseas markets, eBay’s International Shipping Program also promises to manage the tricky international returns process at [...]

Shoppers have reacted negatively to eCommerce stores charging for returns. According to a recent report published by SAP Emarsys, 26% of shoppers have stopped buying from specific retailers due to paid eCommerce returns policies. The report suggests that 18% of consumers questioned view paid returns as "unfair." In addition, 13% [...]

The days of free online returns may be numbered according to a recent report published by the post-purchase and customer experience company ParcelLab. The report suggests that 25% of the UK's biggest online retail brands are now charging customers for returns. This figure represents a 14% increase from the previous [...]